Terms and Conditions

Last updated: 14 May 2026
Effective date: 14 May 2026

These Terms and Conditions ("Terms") form a binding agreement between you and ooblee Alpine GmbH ("Oobyte", "we", "us"), an Austrian limited liability company with its registered office at Am Tabor 36, 1020 Vienna, Austria, UK office at 15 Rathbone Place, London W1T 1HU, United Kingdom, registered with the Commercial Register of the Vienna Commercial Court under FN [FN], VAT number ATU80851534.

The Terms govern your access to and use of the Oobyte website (oobyte.ai), the Oobyte mobile applications for iOS and Android, and all features, content, and services provided through them (collectively, the "Service").

By creating an account, subscribing to a paid plan, or otherwise using the Service, you accept these Terms and our Privacy Policy. If you do not accept these Terms, do not use the Service.

1. Definitions

"Actions" means tasks, offers, surveys, app installs, video views, sign-ups, purchases, and any other activities that we, or our third-party partners, make available through the Service in exchange for Rewards.

"Cash Balance" means the euro-denominated balance of withdrawable funds in your account.

"Coins" means in-app credit usable inside the Service for promotions, sweepstakes entries, or other in-app benefits, and which has no monetary value and cannot be withdrawn.

"Oobyte Tokens" means the in-app earning unit credited when you complete certain Actions, which may be converted into Cash Balance at the conversion rate displayed in the Service at the time of conversion.

"Rewards" means Oobyte Tokens, Cash Balance, Coins, and any other prizes, gift cards, or benefits we may make available from time to time.

"Subscription" means a paid plan that grants access to the full earning features of the Service.

2. Eligibility

You may use the Service only if you:

  1. are at least 16 years old to register a free account;
  2. are at least 18 years old to subscribe to a paid plan, complete monetised Actions, or withdraw funds;
  3. are legally capable of entering into a binding contract under the law of your country of residence;
  4. are not a resident or national of, and are not located in, a jurisdiction subject to sanctions by the European Union, the United Nations, the United Kingdom, or other competent authority that would prevent us from providing the Service to you;
  5. have not previously been suspended or banned from the Service.

You may hold only one account per person, and only one account is permitted per household and per device. By using the Service, you represent and warrant that all information you provide is accurate, current, and complete, and you undertake to keep it up to date.

3. Account

You are responsible for safeguarding your login credentials and for all activity on your account, whether or not authorised by you. You must notify us at support@oobyte.ai without undue delay if you suspect unauthorised access. We may suspend, restrict, or close any account that, in our reasonable assessment, has been compromised, is being used in breach of these Terms, or is otherwise being misused.

You may close your account at any time from your account settings. Closure does not relieve you of any obligation accrued before closure, does not entitle you to a refund of any Subscription fees already paid, and is subject to the verification, retention, and forfeiture provisions of these Terms.

4. Subscription, billing, and renewal

4.1 Plans and pricing

The Service offers paid Subscriptions at the prices displayed in the Service at the time of purchase. The current published prices are:

  1. Weekly plan: €2.99 per week
  2. Monthly plan: €5.99 per month

All prices are stated in euro and include applicable VAT where chargeable. We may change pricing, plan structures, billing periods, and the scope of paid features for future billing periods at our discretion; we will give you at least 30 days' advance notice of any price increase or material adverse change, after which the new terms apply unless you cancel before they take effect.

4.2 Payment and renewal

By subscribing, you authorise us (or our payment processor, or the relevant app-store provider) to charge your selected payment method on a recurring basis for each billing period until you cancel. Subscriptions renew automatically at the end of each billing period at the then-current price unless cancelled in accordance with Section 4.4. Renewal charges are processed at the start of each new billing period.

4.3 Right of withdrawal and express request for immediate performance

EU consumers have a statutory right to withdraw from a distance contract for digital services within 14 days of conclusion of the contract, under the Austrian Distance and Off-premises Contracts Act (Fern- und Auswärtsgeschäfte-Gesetz, "FAGG"), which implements Directive 2011/83/EU.

By starting to use the paid features of the Service before the 14-day withdrawal period has elapsed, and by ticking the relevant box at checkout (or by analogous express act), you (i) expressly request that performance of the Subscription begin immediately, (ii) acknowledge that you will lose your right of withdrawal once the service has been fully performed in accordance with § 18(1)(11) FAGG, and (iii) acknowledge that, where you exercise the right of withdrawal after performance has begun, we are entitled to a proportionate amount of the Subscription price corresponding to the service provided up to that point.

If you wish to withdraw before performance begins, send a clear statement to support@oobyte.ai within 14 days of the conclusion of the contract. A model withdrawal form is set out in the Annex.

4.4 Cancellation

You may cancel your Subscription at any time:

  1. Web subscriptions: through your account settings.
  2. App-store subscriptions (iOS App Store or Google Play): through your device subscription settings, in accordance with the relevant store's rules. Refund decisions for app-store transactions are governed by the store's policies, over which we have no control.

Cancellation takes effect at the end of the current billing period. You retain access to paid features until then. Except where required by mandatory law, paid Subscription fees already charged are non-refundable, and we do not pro-rate refunds for unused portions of a billing period.

4.5 Failed payment

If a payment fails, we may retry the charge through our payment processor, downgrade your access to free features, suspend your account, or terminate your Subscription. You remain liable for any amounts properly owed for periods during which you had access. We may set off such amounts against any Rewards in your account.

5. Nature of in-app units and our discretion

5.1 No monetary value

Oobyte Tokens and Coins are in-app units only. They have no cash, monetary, or stored-value status, are not legal tender, are not a deposit, are not electronic money within the meaning of Directive 2009/110/EC, are non-transferable, and may not be exchanged outside the Service. They remain our property at all times until, in the case of Oobyte Tokens, they are validly converted into Cash Balance and successfully withdrawn in accordance with Section 7.

5.2 Cash Balance

Cash Balance reflects euro amounts you have earned and which become eligible for withdrawal once all conditions in these Terms are satisfied, including identity verification, anti-fraud checks, and the minimums in Section 7. Until a withdrawal has been validated and paid, Cash Balance is a record of a contractual claim against us and not a deposit, e-money, or any other form of customer funds. We do not pay interest on Cash Balance or any other balance.

5.3 Discretion over Rewards and conversion

We may, on reasonable notice and to the extent permitted by law:

  1. modify conversion rates between Oobyte Tokens and Cash Balance;
  2. modify the catalogue, eligibility, and payout of Actions;
  3. impose limits on the volume, frequency, or value of Rewards per user, per device, per household, per period, or per country;
  4. discontinue any Reward type, Action, or feature;
  5. expire unused Oobyte Tokens or Coins.

Changes apply to all past, present, and future Rewards unless we expressly state otherwise. To the maximum extent permitted by law, we are not liable for any decrease in the value or availability of Rewards.

6. Earning Rewards

6.1 Validation

When you complete an Action in accordance with its specific instructions and conditions, and our systems (and, where relevant, the third-party Action provider) independently validate the completion, we will credit Rewards to your account at the rate published for that Action at the time of completion. Crediting is conditional on:

  1. correct and complete tracking of the Action by us and the relevant partner;
  2. the Action being deemed successfully completed under that partner's rules and time-limits;
  3. the Action having been performed in compliance with these Terms.

We may hold credited Rewards in a pending state for up to 180 days from completion to allow for validation, chargeback windows, partner audits, and fraud review. Pending Rewards are not eligible for withdrawal.

6.2 Reversal and clawback

Where a third-party Action provider subsequently retracts or reverses a validation, or where we determine that Rewards were credited in error, in breach of these Terms, or as a result of fraud, abuse, or unlawful conduct, we may reverse, reduce, or cancel the corresponding Rewards at any time. If the affected Rewards have already been withdrawn, we may deduct the reversal from your future Rewards, set it off against your Cash Balance, or recover the amount through any other lawful means. You authorise us to make such adjustments.

6.3 No entitlement to any specific level of earnings

We do not warrant that any particular Action, level of earnings, conversion rate, or withdrawal speed will be available, and we expressly disclaim any representation as to potential earnings on the Service.

7. Withdrawals

7.1 Minimums

  1. First withdrawal: no minimum; set at €1 for the sole purpose of verifying the payout flow.
  2. Each subsequent withdrawal: subject to a minimum of €35.

We may amend these minimums for future withdrawals and will publish the current minimums in the Service.

7.2 Identity verification (KYC)

Before processing any withdrawal, and at any other time we deem necessary, we may require you to verify your identity, including by providing a valid government-issued photo ID and a selfie or liveness check, by confirming your mobile number, by confirming proof of address, by linking and verifying ownership of the payout destination, or by completing such other checks as we or our verification provider reasonably consider necessary.

Failure or refusal to complete verification within a reasonable period set by us is grounds for refusing the withdrawal, freezing the Cash Balance, closing the account, and forfeiting all unredeemed Rewards.

7.3 Payout methods, timing, and fees

Available payout methods, processing times, and any applicable third-party fees are displayed in the Service at the point of withdrawal. We process verified withdrawals within a commercially reasonable period. We are not liable for delays, failures, or losses caused by third-party payment systems, banks, app stores, gift-card issuers, or other intermediaries beyond our reasonable control.

7.4 Refusal, hold, and reversal

We may refuse, hold, reverse, or cancel a withdrawal at any time where we reasonably suspect fraud, abuse, multi-accounting, identity misrepresentation, account compromise, breach of these Terms, or where we are required to do so by law, regulation, or court or governmental order. We will notify you of the reason except where prohibited by law or where doing so would prejudice an investigation.

8. Inactive accounts and Reward expiration

8.1 Inactivity

An account that has not been logged into for six consecutive months may be treated as inactive. We will give you at least 30 days' notice by email to log in or request reactivation. If you do not act within that period, we may close the account, and all remaining Oobyte Tokens, Coins, and Cash Balance shall lapse and be forfeited, save where mandatory law provides otherwise.

8.2 Reward expiration

Oobyte Tokens and Coins that have not been used or converted within 12 months of being credited may expire. Cash Balance that has not been withdrawn or used within 24 months of becoming eligible for withdrawal may, after at least 30 days' advance notice, be forfeited. These rules apply to all past, present, and future Rewards.

9. Taxes

You are solely responsible for any taxes, duties, or other charges that may apply to Rewards you receive or to amounts you withdraw, including income tax in your country of residence. Oobyte does not provide tax advice. Where we are legally required to collect tax information or report payouts to a tax authority, you agree to provide the information we reasonably request and to do so within the period we specify, as a condition of continued use of the Service.

10. Acceptable use

You may use the Service only for lawful, personal, non-commercial purposes. You must not:

  1. create more than one account or operate accounts on behalf of others;
  2. use a VPN, proxy, Tor, emulator, virtual machine, rooted or jailbroken device, modified app, or any service that conceals or misrepresents your location, device, identity, or network, including iCloud Private Relay;
  3. use bots, scripts, macros, click farms, recorded gestures, automation tools, AI agents, or any process that simulates or replaces human interaction;
  4. use fake, virtual, recycled, or VoIP phone numbers, disposable email addresses, or non-genuine identity documents for any verification;
  5. submit false, incomplete, or misleading information at registration, verification, or any other stage;
  6. manipulate offers, surveys, or sweepstakes, including by speed-running, response patterning, screenshot recycling, collusion, or any means designed to defeat their integrity;
  7. circumvent, disable, attack, or interfere with security, anti-fraud, rate-limiting, or attribution features, or attempt to do so;
  8. use the Service from a country or in circumstances in which it is not available, or in violation of applicable export, sanctions, gambling, advertising, or other laws;
  9. engage in money laundering, terrorist financing, or any other unlawful financial activity;
  10. access the Service through scrapers, crawlers, or other automated means, except to the limited extent permitted by our robots.txt;
  11. introduce malware, viruses, or any technically harmful material;
  12. attempt to gain unauthorised access to the Service, other user accounts, our infrastructure, or any third-party system through the Service.

We investigate suspected breaches in our reasonable discretion based on the evidence available to us, including signals from our partners. We may suspend or restrict your account at any time during an investigation, for up to 180 days, without compensation, and may forfeit any unredeemed Rewards, reverse paid Rewards, terminate your account, and pursue legal remedies where we determine a breach has occurred.

11. User contributions

Where the Service lets you post content, including support messages, profile elements, chat messages, screenshots, or feedback, you grant ooblee Alpine GmbH and its service providers a worldwide, perpetual, irrevocable, royalty-free, sub-licensable, non-exclusive licence to use, host, store, reproduce, modify, adapt, publish, translate, and display that content for the purpose of operating, improving, and promoting the Service. You waive any moral rights in such content to the maximum extent permitted by law.

You represent and warrant that you own or have the right to grant the licence above for any content you post, that the content does not infringe third-party rights, and that it complies with the content standards below.

Content posted by you must not be unlawful, defamatory, obscene, hateful, harassing, deceptive, sexually explicit, or otherwise objectionable, must not infringe intellectual-property or privacy rights, and must not promote violence, discrimination, or any unlawful activity. We may remove content, refuse to publish it, and suspend or terminate accounts for breach, in our reasonable discretion.

12. Suspension and termination

We may suspend, restrict, or terminate your account or your access to all or part of the Service at any time, with or without notice and without compensation, where:

  1. you breach these Terms, or we reasonably suspect that you have done so;
  2. we are required to do so by law or by a competent authority;
  3. we reasonably suspect fraud, abuse, account compromise, or other conduct that could harm the Service, other users, our partners, or third parties;
  4. continued provision of the Service to you is no longer commercially viable, or the Service is discontinued in whole or in part;
  5. you have been inactive in accordance with Section 8.

On termination for cause, all unredeemed Rewards in your account shall be forfeited to the maximum extent permitted by law. You may terminate your account at any time. Provisions of these Terms which by their nature should survive termination (including ownership, disclaimers, limitations of liability, indemnification, set-off, and governing law) will survive.

13. Changes to the Service

We may add, modify, suspend, or remove features of the Service at any time, including the catalogue of Actions, conversion rates, payout methods, partner integrations, and Rewards. We will use reasonable efforts to provide advance notice of material changes. To the maximum extent permitted by law, we are not liable for any unavailability, modification, or discontinuation of the Service or any feature, except as required by mandatory consumer law.

14. Intellectual property

The Service, including its software, design, content, trademarks, service marks, logos, and "Oobyte" and "ooblee" branding, is owned by ooblee Alpine GmbH or its licensors and is protected by Austrian, EU, UK, and international intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to use the Service in accordance with these Terms. All rights not expressly granted are reserved. You may not reproduce, distribute, modify, create derivative works of, publicly display, reverse-engineer, decompile, or otherwise exploit the Service except as expressly permitted by these Terms or by mandatory law.

If you believe content on the Service infringes your rights, send a notice to legal@oobyte.ai identifying the content, your rights, and your contact details. We may remove allegedly infringing content and may terminate the accounts of repeat infringers.

15. Third-party offers, partners, and links

Many Actions are operated by third-party partners (offerwalls, survey providers, advertisers, app stores). Their offers, surveys, applications, and websites are governed by their own terms and privacy notices, which you accept by engaging with them. We are not party to any contract between you and a third-party partner. We are not responsible for the accuracy of third-party tracking, the quality of third-party services, or any dispute that arises from your interaction with them. We will use reasonable efforts to assist with credit disputes through our support channel but do not guarantee a particular outcome, and our role is limited to facilitating communication with the relevant partner.

16. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties, representations, or conditions of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, availability, security, or non-infringement.

We do not warrant or represent that:

  1. the Service will be uninterrupted, timely, error-free, or secure;
  2. Actions, Rewards, or features will be available at any particular time, place, or volume;
  3. earnings on the Service will reach any particular level;
  4. third-party tracking, validation, or payout systems will function correctly;
  5. the Service is suitable for use in any particular jurisdiction.

This Section 16 does not limit any non-excludable warranty, conformity right, or remedy you have as a consumer under mandatory Austrian or EU law.

17. Limitation of liability

Nothing in these Terms excludes or limits our liability for:

  1. death or personal injury caused by our negligence;
  2. intentional misconduct or gross negligence by us or our legal representatives or executive employees;
  3. any other liability that cannot be excluded or limited under mandatory applicable law.

Subject to the above, our total aggregate liability to you, in contract, tort (including negligence), under statute, or on any other basis, arising out of or in connection with the Service or these Terms, is limited to the higher of (i) €50 or (ii) the total Subscription fees you paid us in the three (3) months preceding the event giving rise to the claim.

To the maximum extent permitted by law, we are not liable for any indirect, special, incidental, consequential, exemplary, or punitive damages, including loss of profits, loss of business, loss of goodwill, loss of data, loss of anticipated earnings on the Service, loss of expected Rewards, or loss of the value of Rewards, even if we have been advised of the possibility of such damages.

18. Indemnification

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless ooblee Alpine GmbH and its affiliates, officers, directors, employees, contractors, agents, partners, and licensors from and against any third-party claims, liabilities, damages, judgments, fines, losses, and reasonable costs (including legal fees) arising out of or relating to:

  1. your breach of these Terms;
  2. your misuse of the Service;
  3. your infringement of any third-party right;
  4. any content you post on the Service;
  5. your violation of any law.

This Section does not apply to consumers acting outside their trade, business, or profession to the extent prohibited by mandatory law.

19. Set-off

We may set off any amount you owe us (including reversed Rewards, chargebacks, unpaid Subscription fees, recoveries of fraudulent payouts, and indemnification claims) against any Rewards, Cash Balance, or other amount we owe you. To the maximum extent permitted by law, you may not set off any claim you may have against us against amounts you owe us.

20. Force majeure

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, sanctions, labour disputes, internet or telecommunications failures, payment-provider or app-store outages, cyberattacks, or pandemics.

21. Governing law and disputes

These Terms and any dispute arising out of or in connection with them, including non-contractual disputes, are governed by the laws of the Republic of Austria, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

This choice of law does not deprive you of the protection of mandatory provisions of the law of your country of residence within the EU that cannot be derogated from by agreement, in accordance with Article 6(2) of Regulation (EC) 593/2008 (Rome I).

If a dispute cannot be resolved through our support channel, the courts of Vienna, Austria shall have jurisdiction, save that EU consumers may also bring proceedings, and may only be sued, in the courts of their country of residence as provided by Regulation (EU) 1215/2012 (Brussels I recast).

The European Commission's Online Dispute Resolution platform is available at https://ec.europa.eu/consumers/odr. We are not obliged to participate in proceedings before a consumer-dispute body and, in general, decline to do so.

22. Notices

We may give notices to you by email to the address associated with your account, by in-app or website notice, or by push notification. You agree that notices given in this way satisfy any legal requirement that notice be given in writing. Notices to us must be sent in writing to legal@oobyte.ai or to our registered office, with proof of delivery.

23. Limitation on time to file claims

Without prejudice to mandatory statutory limitation periods, any cause of action or claim you may have arising out of or in connection with these Terms or the Service must be commenced within one (1) year after the cause of action accrues; otherwise such cause of action or claim is permanently barred.

24. Changes to these Terms

We may update these Terms from time to time. For material changes, we will give you at least 30 days' notice by email or through an in-app or website notice. If you do not accept the changes, you may close your account before they take effect. Continued use after the effective date of the updated Terms constitutes acceptance.

25. Miscellaneous

If any provision of these Terms is held invalid or unenforceable, the remainder will remain in force, and the invalid provision will be replaced by a valid provision that most closely matches the commercial intent.

Our failure to enforce any right is not a waiver of that right. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may freely assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, financing, restructuring, or sale of assets, or to an affiliate.

The English-language version of these Terms is the controlling version; any translations are provided for convenience only. Headings are for reference only and do not affect interpretation.

These Terms, together with the Privacy Policy and any additional policies referenced in them, constitute the entire agreement between you and ooblee Alpine GmbH regarding the Service and supersede all prior agreements and understandings.

26. Contact

ooblee Alpine GmbH
Am Tabor 36, 1020 Vienna, Austria
UK office: 15 Rathbone Place, London W1T 1HU, United Kingdom
VAT: ATU80851534
legal@oobyte.ai
support@oobyte.ai

Annex, Model withdrawal form

Complete and return this form only if you wish to withdraw from a paid Subscription within the 14-day withdrawal period and the service has not yet started with your express prior consent.

To: ooblee Alpine GmbH, Am Tabor 36, 1020 Vienna, Austria, legal@oobyte.ai

I hereby give notice that I withdraw from my contract for the supply of the following service: [Oobyte Subscription, weekly / monthly].

Ordered on: __________
Name of consumer: __________
Address of consumer: __________
Signature (if on paper): __________
Date: __________